Privacy Policy
Last Updated: November 8, 2026
At VALDORNE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, purchase products, create an account, or communicate with our customer support team.
VALDORNE is an online fashion store offering footwear, clothing, handbags, and fashion accessories throughout the United States.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information when you interact with our website:
Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping addresses
Order Information
- Products purchased
- Order numbers and transaction details
- Purchase history
- Shipping and tracking information
- Return, exchange, and refund requests
Payment Information
Payments are processed through third-party payment service providers. We may receive limited payment-related information, such as transaction status, payment method, and transaction identifiers.
We do not intentionally store complete credit card numbers or card security codes on our own systems.
Technical and Usage Information
- IP address
- Browser type and device information
- Operating system
- Pages visited and website interactions
- Cookies and similar tracking technologies
- Referral sources and approximate location derived from technical information
Customer Communications
- Customer support inquiries
- Emails and messages
- Product reviews and feedback
- Marketing communication preferences
2. How We Use Your Information
VALDORNE uses personal information for legitimate business purposes, including:
- Processing and fulfilling customer orders.
- Confirming payments and transactions.
- Arranging shipping and providing tracking information.
- Managing returns, exchanges, and refunds.
- Providing customer service and responding to inquiries.
- Creating and managing customer accounts.
- Improving website functionality and shopping experiences.
- Detecting fraudulent transactions and preventing unauthorized activities.
- Sending promotional communications where permitted by applicable law.
- Analyzing website performance and advertising effectiveness.
- Complying with legal, tax, and regulatory obligations.
We use personal information only for purposes permitted by applicable law.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our store.
These technologies may include:
- Essential Cookies: Support shopping carts, checkout, account authentication, and website security.
- Analytics Cookies: Help us understand website traffic, visitor interactions, and performance.
- Preference Cookies: Remember certain shopping preferences and website settings.
- Advertising Cookies: May support advertising measurement and personalized advertising where enabled.
You can manage or disable certain cookies through your browser settings. Disabling essential cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
4. Google Analytics and Advertising
VALDORNE may use third-party analytics and advertising services, including Google Analytics and Google Ads, if enabled on our website.
These services may collect information about website visits, browsing activity, device characteristics, and interactions with advertisements.
We may use this information to:
- Measure website traffic and performance.
- Understand customer shopping behavior.
- Improve advertising campaigns.
- Measure conversions and campaign effectiveness.
- Display relevant advertisements where permitted.
Google’s handling of information is governed by its applicable privacy policies.
You can learn more at:
https://policies.google.com/privacy
You may also manage certain Google advertising preferences at:
5. How We Share Personal Information
We may share personal information with trusted third parties when necessary to operate our business.
These may include:
Payment Service Providers: To securely process payments, refunds, and transactions.
Shipping and Logistics Providers: To fulfill orders, arrange deliveries, and provide tracking information.
Website and Hosting Providers: To maintain website functionality, hosting, and security.
Analytics and Advertising Providers: To measure website performance and advertising effectiveness, where applicable.
Customer Support Providers: To respond to customer inquiries and manage support requests.
Legal and Regulatory Authorities: When disclosure is required by law or necessary to protect legal rights.
We do not sell customer contact lists to third-party data brokers.
Certain advertising or analytics disclosures may qualify as the sale or sharing of personal information under applicable state privacy laws, even when no money is exchanged.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
These measures may include:
- HTTPS encryption for website communications.
- Secure payment processing through third-party providers.
- Access controls for customer information.
- Website security monitoring and maintenance.
- Restricted access to sensitive business information.
Although we take reasonable precautions, no online system or electronic transmission method can be guaranteed completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Process and fulfill orders.
- Maintain customer accounts.
- Provide customer support.
- Handle returns, refunds, and disputes.
- Meet legal, accounting, and tax requirements.
- Prevent fraud and protect our business.
Retention periods may vary depending on the type of information and applicable legal obligations.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.
8. Your Privacy Rights
Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of eligible personal information.
- Obtain a copy of certain personal information.
- Opt out of certain targeted advertising or qualifying sales or sharing of personal information.
- Withdraw consent where processing depends on consent.
- Exercise applicable privacy rights without unlawful discrimination.
Some requests may be subject to legal exceptions or identity verification requirements.
To submit a privacy-related request, contact:
We will review and respond to eligible requests in accordance with applicable laws.
9. Email Marketing and Promotional Communications
If you subscribe to our marketing communications, VALDORNE may send you:
- Product announcements
- New collection updates
- Special promotions
- Discount offers
- Store news and updates
You can unsubscribe from promotional emails using the unsubscribe link included in those messages or by contacting our customer support team.
Transactional communications, such as order confirmations, shipping updates, and refund notifications, may still be sent when necessary.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, or external platforms.
These websites operate independently and may have their own privacy policies and data collection practices.
VALDORNE is not responsible for the privacy practices of third-party websites that we do not control.
We encourage customers to review the privacy policies of external services before providing personal information.
11. Children’s Privacy
VALDORNE’s website is intended for general audiences and is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete the information.
Parents or guardians who believe their child has provided personal information may contact us at:
12. International Data Processing
Although VALDORNE primarily serves customers in the United States, some of our service providers may process or store information in other countries.
Where applicable, we take reasonable steps to ensure personal information is handled in accordance with relevant legal requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.
When changes are made, we will update the Last Updated date at the top of this page.
We encourage customers to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, personal information, or your privacy rights, please contact us.
Business Name: VALDORNE
Business Address: 683 Ave F SE, Winter Haven, FL 33880, USA
Support Email: mailto@valdorne.store
Contact Number: +1 (574) 241-6717
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM Eastern Time
Saturday–Sunday: Closed
We are committed to responding to privacy-related inquiries and assisting customers with their personal information requests.
VALDORNE — Timeless Style. Modern Confidence.