Frequently Asked Questions (FAQs)

Products and Orders

What does VALDORNE sell?

VALDORNE is an online fashion store offering a stylish selection of footwear, clothing, handbags, and fashion essentials. Our collections combine modern trends, everyday comfort, and timeless elegance.

Where can I place an order?

You can browse our collections and place orders directly through the official VALDORNE online store.

How do I know which size to order?

We recommend reviewing the size information available on each product page before placing your order. If you need assistance with sizing, please contact our customer support team.

Can I change or cancel my order?

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Changes and cancellations depend on whether your order has already been processed or shipped.

Shipping and Delivery

Where does VALDORNE ship?

VALDORNE ships throughout the United States, including Alaska and Hawaii. We also accept orders with PO Box delivery addresses where supported by the shipping carrier.

What shipping options are available?

We offer two shipping options:

  • Standard Shipping: Free, with an estimated delivery time of 9–12 business days.
  • Economy Shipping: $20, with an estimated delivery time of 6–9 business days.

Shipping options and estimated delivery times are displayed during checkout.

Why does Economy Shipping cost more than Standard Shipping?

Economy Shipping offers a shorter estimated delivery time. Customers can choose their preferred shipping option during checkout.

How long does it take to process my order?

Orders are typically processed within 1–3 business days, Monday through Friday. Our daily order cutoff time is 5:00 PM Eastern Time.

How long does shipping take after processing?

Estimated transit times are:

  • Standard Shipping: 11–15 business days.
  • Economy Shipping: 8–12 business days.

Delivery times may vary depending on your location, carrier operations, and other circumstances.

When will I receive my tracking information?

Tracking information is typically provided within 1–3 business days after your order is placed. Once available, you can use your tracking number to monitor your shipment.

Returns, Exchanges, and Refunds

What is your return policy?

VALDORNE offers a 30-day return window from the delivery date. Returns are accepted for both defective and non-defective products, subject to our Return & Refund Policy.

What condition must returned products be in?

Items should be unused, unworn, and in their original condition, with original packaging and applicable tags.

If your product arrives damaged, defective, or incorrect, please contact our support team for assistance.

How do I request a return?

Contact VALDORNE customer support before sending any items back. Our team will provide return instructions and the appropriate return shipping address.

Please do not send products to a business mailing address without receiving return authorization.

Who pays for return shipping?

VALDORNE covers return shipping costs for eligible defective and non-defective returns. We do not charge restocking fees.

Do you offer exchanges?

Yes. Eligible products may be exchanged within 30 days of delivery. Please contact our support team to request an exchange and receive further instructions.

When will I receive my refund?

Approved refunds are processed within 10 business days after return approval. The time required for the funds to appear in your account may vary depending on your payment provider.

Payments and Security

Which payment methods do you accept?

VALDORNE accepts the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • UnionPay
  • Eligible debit cards

Available payment methods are displayed at checkout.

Is shopping at VALDORNE secure?

We aim to provide a safe and reliable online shopping experience. Payments are processed through supported payment service providers using applicable security measures.

What currency are your prices displayed in?

All product prices and checkout totals are displayed in US Dollars (USD).

Customer Support

How can I contact VALDORNE?

You can contact our customer support team through the contact information provided on our website. Our team can assist with product questions, order updates, shipping inquiries, returns, and refunds.

What are your customer service hours?

Our customer service hours are Monday through Friday, 9:00 AM–5:00 PM Eastern Time. We are closed on Saturdays and Sundays.

Where is VALDORNE located?

Please refer to the Contact Us page on our official website for our registered business address and contact information.

VALDORNE — Timeless Style. Modern Confidence.