Return & Refund Policy
Last Updated: November 8, 2026
At VALDORNE, customer satisfaction is important to us. We accept returns of both defective and non-defective products within 30 days of delivery. We also offer exchanges within 30 days of delivery.
1. Return Window and Product Condition
Our 30-day return window begins on the date your order is delivered.
To qualify for a return:
- Non-defective products must be unused, unworn, and in new condition.
- Clothing, footwear, and handbags must be returned with their original packaging and applicable tags.
- Products must be free from damage, stains, odors, or signs of use.
- If an item arrives damaged, defective, or incorrect, please contact us with details of the issue so we can provide appropriate return instructions.
We accept eligible returns for both defective and non-defective products.
2. How to Start a Return
To request a return, email mailto@valdorne.store within 30 days of delivery.
Please include:
- Your order number.
- Your full name and contact information.
- The product you wish to return.
- The reason for your return.
- Photos of the item, if it arrived damaged, defective, or incorrect.
Our customer support team will review your request and provide return instructions, including the correct return mailing address.
Important: Please contact us before mailing any items. Do not send returns to our business address unless specifically instructed to do so.
All approved returns are processed by mail.
3. Return Shipping Costs
At VALDORNE, we offer free return shipping for eligible returns.
- Defective products: Free return shipping.
- Non-defective products: Free return shipping.
- Incorrect or damaged items: Free return shipping.
VALDORNE covers the return shipping costs for approved returns.
4. Exchanges
We accept exchange requests within 30 days of delivery.
If you need a different size, color, or replacement product, please contact mailto@valdorne.store.
Our team will provide exchange instructions and assist you with the process.
VALDORNE covers the associated shipping costs for approved exchanges. Exchanges are subject to product availability.
5. Restocking Fees
We do not charge any restocking fees.
There are no additional restocking charges for eligible defective or non-defective returns.
6. Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed within 10 business days of approval.
- Refunds will be issued to the original payment method used at checkout.
- The time required for funds to appear in your account may vary depending on your bank or payment provider.
If you have not received your refund after the expected processing period, please contact our customer support team.
7. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Email mailto@valdorne.store with your order number, a description of the issue, and supporting photographs where applicable.
Our team will review your request and provide an appropriate resolution, which may include a replacement, exchange, or refund.
8. Contact Us
For assistance with returns, exchanges, refunds, or order-related questions, please contact VALDORNE using the information below.
Business Name: VALDORNE
Business Address: 683 Ave F SE, Winter Haven, FL 33880, USA
Support Email: mailto@valdorne.store
Contact Number: +1 (574) 241-6717
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM Eastern Time
Saturday–Sunday: Closed
Our customer support team is available during business hours to assist with your inquiries.
VALDORNE — Timeless Style. Modern Confidence.